Edwards Abstract and Title Co. has a long history of dedicated service to the title insurance needs of commercial and residential customers. The company has led the Rio Grande Valley’s title insurance industry with innovative changes in technology by being the first title insurance company to provide a secure, online transaction management system made available to customers 24/7. Edwards also partnered with the Hidalgo County Clerk’s office as the first title company to launch the E-Recording system, that has changed the manner and speed in which closing documents are recorded online. In 2017, Edwards formalized the Mobile Closing Services program that adds convenience to the closing experience by accommodating customers and closing the transaction at a location that is most convenient for them.
As an innovative company, Edwards is also paving the way for the company’s future. Understanding the fast paced business environment, and the changing business climate, Edwards Abstract and Title Co. has created a new business model that will allow the company to serve a broader market. The business model incorporates the focus on how to position the company to better serve and respond to increasing customer expectations and how to develop a structure that is capable of serving Edwards’ customers in the best manner possible. Edwards Abstract and Title Co. is announcing that the company will place the McAllen, Brownsville and South Padre facilities on the market. “I want to emphasize that these decisions are a part of our five year plan to invest in people, service and relationships rather than brick and mortar,” said Byron Jay Lewis, President and C.E.O. The current Edwards stand-alone buildings, initially operated as full service locations with various departments. Due to the enhancements in technology that allows the Edwards Team to connect with the Edwards’ offices in Cameron and Hidalgo Counties without duplicating tasks (i.e. title plant; accounting, tax and policy departments), there is no need to house employees in a large office space. Edwards will continue to maintain a presence in McAllen, Brownsville and South Padre Island in offices that are a right size for the personnel in each office. This will also give Edwards an opportunity to have multiple locations in one city that will enhance overall customer service.
In 2018, the fast-paced competitive business environment is characterized by change and innovation. Edwards Abstract and Title Co. understands and is ready to respond to the increasing customer demands. Edwards has made a commitment to continue to offer remarkable customer service, assurance of working with the same experienced and knowledgeable personnel, and the advanced technology that the company is known for. On behalf of the Edwards Team, we want to thank all of our customers and we appreciate your business and understanding of the changes that the company will undergo in the coming months. For questions, or more information please contact Byron Jay Lewis in Edinburg; N. Michael Overly, Executive Vice President/C.O.O./C.F.O in McAllen or Guy S. Huddleston, III, Senior Vice President/Customer Development in Brownsville.